Privacy Policy

This privacy policy (“Policy”) describes how personally identifiable information (“Personal Information”) is collected, used, and protected by the Heroes Hive Platform (“Website” or “Web Application”) and any related services offered through the Website and Web Application (“Services”). This Policy outlines the practices governing data handling and the rights of users (“User”, “you”, or “your”). By using Heroes Hive’s Website, Web Application, and Services, you agree to this Policy.

1. Information Collection

We may collect the following information:

  • Contact information, including email address
  • Other information relevant to customer surveys and/or offers

The information collected allows us to provide better services and products, enhance your experience, and, when necessary, fulfill legal and contractual obligations.

2. Use of Collected Information

We may use the collected Personal Information for the following purposes:

  • To provide and manage the Website, Web Application, and Services
  • To improve customer support and communications
  • To process transactions
  • To send promotional content, surveys, and offers
  • To comply with legal obligations

Heroes Hive ensures that any processing of your Personal Information is lawful, based on one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

3. Automatic Collection of Information

We prioritize user privacy and data security, and we exercise a no-logs policy. Information collected automatically (such as your IP address, browser type, and usage statistics) is used solely for monitoring Website and Web Application performance and identifying potential misuse or abuse. This data is anonymized and is not used to identify individual users unless required by law.

4. Disclosure of Information

We may share your Personal Information with trusted third parties for the operation of the Website, Web Application, and Services, but only under strict conditions. These third parties are obligated to follow our privacy standards and may only use the information for the specific purposes outlined by Heroes Hive. We do not disclose Personal Information to third parties for marketing purposes without your explicit consent.

5. Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard the information we collect online. While we strive to protect your Personal Information, no security measures are foolproof, and we cannot guarantee 100% protection.

6. Data Retention

Personal Information will be retained only as long as necessary for the purposes outlined in this Policy, including compliance with legal requirements, dispute resolution, and enforcement of agreements. After the retention period, data will be securely deleted.

7. Your Rights

As a user, you have the right to:

  • Access and request a copy of your Personal Information
  • Correct any inaccurate information
  • Request deletion of your data, subject to legal limitations
  • Withdraw consent to processing
  • Restrict the processing of your Personal Information

To exercise any of these rights, please contact us using the details provided below.

8. Privacy of Children

We do not knowingly collect any Personal Information from children under 18 years of age. If you believe that your child has provided us with their Personal Information, please contact us, and we will take steps to remove such data.

9. Do Not Track Signals

Heroes Hive currently does not respond to “Do Not Track” signals. We collect data as outlined in this Policy, but we respect your privacy choices by limiting our use of personally identifiable information.

10. Email Marketing

If you opt-in to receive marketing communications, we will use your email address solely for that purpose. You may unsubscribe at any time by following the instructions in those communications.

11. Third-Party Links

Our Website and Web Application may contain links to third-party resources not owned or controlled by us. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any website you visit.

12. Data Breach Notification

In the event of a data breach that affects your Personal Information, we will take appropriate measures to notify you and mitigate any damage. We will cooperate with relevant authorities and take steps to investigate and rectify the breach.

13. Changes to This Policy

Heroes Hive reserves the right to update this Policy periodically. You are encouraged to review this page from time to time to ensure you are aware of any changes. Any updates will be posted here, and the “Last Updated” date will be revised accordingly.

Effective Date: This policy is effective from January 1, 2024.

14. Contact Information

For questions or concerns about this Privacy Policy, or to exercise your data protection rights, you can contact us at:

Email: [email protected]
Website: www.heroeshive.com/contact

Last updated: September 10, 2024